• Español

Dealing with customer complaints


According to the article 6. item 3. of the Law on Provision of Services in Tourism (“Narodne novine” nr., 130/17) we inform customers that complaints about the quality of our services can be submitted in writing form to the address:

Super Tours d.o.o.travel agency
Business Center Atlant
Dr Ante Starčevića 24
20 000 Dubrovnik


Super Tours d.o.o.travel agency
Branch office Zagreb
Hotel Westin
Izidora Kršnjavoga 1
10 000 Zagreb

or to the e-mail address: info@supertours.eu

The answer to Your complaint will be provided in written form no later than 15 days after the receipt of the complaint.


Name and surname: ___________________
Response delivery address: ___________________